Return and Refund Policy
At Eszara, we strive to provide the best quality products. If you are not fully satisfied with your purchase, please review our policy below.
1. Return Eligibility
You can request a return if:
- The product is damaged, defective, or incorrect
- The request is made within 48 hours of delivery
- The item is unused, unwashed, and in original packaging
2. Non-Returnable Items
We do not accept returns for:
- Change of mind / dislike after delivery
- Minor color differences due to lighting or screen
- Products used or damaged by the customer
3. Return Process
To initiate a return:
- Contact us within 48 hours of delivery
- Share:
- Order ID
- Clear photos/videos of the product
- Our team will verify and approve the request
📧 Email: [your email]
📞 Phone/WhatsApp: [your number]
4. Replacement Policy
- We offer replacement for damaged/defective/wrong items
- Replacement will be shipped within 2–4 business days after approval
- If the product is out of stock, a refund will be issued
5. Refund Policy
Refunds are applicable only if:
- Replacement is not available
- Order is canceled before shipping
Refund Method:
- Prepaid orders → refunded to original payment method
- COD orders → refund via bank transfer / UPI
Refund Timeline:
- Processed within 5–7 business days after approval
6. Return Shipping
- In case of damaged/wrong product → we bear return shipping cost
- In other cases (if applicable) → customer may need to pay shipping
7. Order Cancellation
- Orders can be canceled within 12 hours of placing the order
- Once shipped, cancellation is not possible
8. Important Notes
- Unboxing video is recommended for faster claim approval
- We reserve the right to reject returns that do not meet policy conditions